FAQ's

 

How long will my order take?

All items are handmade to order by myself and a small team during busy periods. I aim to get your order made and posted within 2 - 4 weeks.  If you need your items sooner, then please contact me and I will do my best to accommodate you.

 

I can’t find my size? 

This is a small company and have a limited size range currently, but I am more than happy to accommodate all sizes. Just email at hello@madeinivory.co.uk and I will be happy to make your bridal lingerie bespoke to order.

 

Where does your silk come from?

All of the silk for the lingerie comes from a company called Beckford Silks based in Gloucestershire. The white silk is bought direct from China, where most of the world’s silk is produced.  They have a good relationship with the factory, and once the fabric arrives the fabric is then dyed in their own factory before it comes to me.  The quality of their fabric is fantastic and they offer a wide range of colours.

 

Do you offer different colours?

I will definitely be adding a range of colours to my collection over the upcoming months, however if you are keen to have something made in a bespoke colour now, then I am able to do this for you. Contact me for the full colour range.

 

How is my order packaged?

All of our orders are wrapped in acid free tissue paper, placed in a white card box, tied with ribbon and then posted in a recycled polybag to ensure it’s perfect on arrival.  Everything is recyclable or reusable. 

 

How long does delivery take?

All parcels are sent Royal Mail Special Delivery Guaranteed by 1pm so allow 1-2 days. 

 

Can I try on the lingerie before I buy?

I have the full sample collection available to try in Ivory silk at my studio in Windsor, Berks. This is by appointment only and is at no extra cost.  Your items will still be made to order and not available to take away that day.

Due to Covid-19 restrictions this service is currently unavailable.